Shipping & Returns

Shipping

We provide free standard ground shipping on all domestic orders over $79.00. Orders typically ship within two business days and are usually delivered within seven business days of being shipped.

Returns

We love the products we've made, and we think you will too. If, after trying them, you find that the product did not meet your expectations, just let us know so that we can help you return your products within 30 days of ordering for a full refund. This policy is only applicable for products purchased from us directly at platinumpetsusa.com. If you've purchased from another retailer, please see their return policy.

To start a return, contact us at orders@platinumpetsusa.com with your order number and reason for return. Items sent back to us without first requesting a return will not be accepted.

In light of current global events, please note that returns are being processed at a slower rate in order to keep our staff safe.